Assistant Store Leader

Faherty Brand
Full time | Full day

Assistant Store Leader

Posted 5 December by Faherty Brand

  • San Jose

Is this job for you?

  • You are a natural host of the party: You have an insatiable desire to engage with others and nurture relationships
  • You were a born leader: You bring others together and strive to build dynamic, engaging, and fun teams
  • You make mistakes (we all do!): You acknowledge your errors, learn from them, and move forward with your newfound wisdom
  • You do not shy away from hard work: You know how to be resourceful and are not afraid to get your hands dirty
  • You have an inquisitive mind: You are comfortable asking the uncomfortable questions and are not satisfied with the status quo
  • You spread good vibes: You know how to cut loose (while keeping it together) and embrace all our brand values
  • You respond to problems with solutions: You have an entrepreneurial spirit and thrive in the grey space
  • You have a closet Type-A personality: You keep a smile on your face and pep in your step while crushing your mental to-do list

What you’ll do:

  • Apply your love for our customers in all that you do
  • Make a memorable and lasting impact through storytelling and authentic engagement
  • Know our product inside and out, be the expert in sustainable fashion and set the bar for product knowledge and personal style
  • Get to know your neighbors; your fellow shop keepers, the artists, local influencers, dogwalkers, and the couple that lives in the apartment above the store
  • Use your store as an event space and support your community through purposeful partnerships and collaborations
  • Keep a “black book” and never stop networking
  • Manage staff levels, talent development and motivation for those within your store
  • Ensure associates capture and create profiles during each transaction to drive customer loyalty
  • Lead the way
  • Roll up your sleeves and immerse yourself in all aspects of the 4 key areas of a retail store: People, Sales, Visual Merchandising and Operations
  • Cultivate a store culture that is reflective of our brand values
  • Put people first and foster connection and trusting relationships
  • Own the sales floors
  • Ensure our customer first philosophy is displayed and demonstrated through our service and selling model
  • You respond to problems with solutions: You have an entrepreneurial spirit and thrive in the grey space
  • Observe your team’s performance
  • Provide timely and relevant feedback
  • Coach in the moment, host monthly touch bases and conduct quarterly performance reviews
  • Know your business inside and out
  • Actively monitor KPIs and goals and strategize to make effective and informed decisions to influence and grow your business
  • Drive best in class operational excellence and visual merchandising standards
  • Ensure timely follow through and execution of company directives and standards

What you’ll have:

  • Multiple years of leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred
  • Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms
  • Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals
  • Adept with technology and apps, including but not limited to Google Suites and MS office, and familiar with industry-related blogs and feeds
  • Demonstrated ability to build dynamic, high performing teams that align with company goals and values and are reflective of the communities we serve
  • Strong communication skills with the ability to effectively communicate across all levels of the organization
  • Ability to critically assess and coach team member performance to improve and optimize store output
  • Possess an understanding of the local market to ensure the store is tailored to drive customer loyalty and sales
  • Passionate about building a brand with purpose and demonstrating advocacy through business

Physical Requirements:

  • Available when we are open for business, including nights, weekends, and holidays
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time

Why Us, You Ask!:

  • Medical, dental, vision and ancillary benefits available on your first day!
  • Incremental PTO
  • 401(K) Plan with company match
  • Monthly Fitness Reimbursement Program
  • Quarterly Merchandise Allowance
  • Bonus & Sales Incentives Program
  • Team Building Events

A bit about us:

Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.

We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.

We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.

Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.

We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. We live by six key pillars:

Be The Best

Stay Authentic

Better Together

Spread Good Vibes

Deliver On Promises

Lead Consciously, Bravely, and Inclusively

Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.

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