Manager II, Performance Enhancement (CalAIM)

Anthem
Full time | Full day

Manager II, Performance Enhancement (CalAIM)

Posted 21 October by Anthem

  • San Jose

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company

Manager ll, Performance Enhancement – CalAim (PS61844)

Location: Remote. Must reside in the state of California

The Manager ll Performance Enhancement is responsible for leading program evaluation and data reporting across all Special Programs. This includes responsibilities for assessing operational performance and managing the development and implementation of action plans related to Long Term Services and Supports, Enhanced Care Management, In-Lieu of Services/Social Drivers of Health based programs, Palliative Care, and Community Health Worker interventions. The manager will oversee a team of analyst and program improvement associates, and will work to collaborate with Quality, Data Reporting, and other internal teams to help ensure that all program requirements are met

Primary duties may include, but are not limited to:

  • Reviews and enhances operational performance of all service teams

  • Audits team efficiency and accuracy

  • Oversees the QA review of on-line and completed team production

  • Initiates, implements, and audits action plans

  • Monitors process improvements on current workflow/procedures to ensure continuous and ongoing enhancements

  • Coordinates action plan reviews

  • Oversees design/delivery of technical training programs and monitors effectiveness of service training programs

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports

  • Ensures that all State Reporting and Auditing Requirements are met

Qualifications



Minimum Requirements:

  • B.A. or B.S. degree; 7 - 10 years’ experience in operations, quality assurance, and/or training program development; project management and organizational development skills; knowledge of adult learning theory and instructional systems design methodology; or any combination of education and experience, which would provide an equivalent background.


Preferred Qualifications:

  • Experience in working with the Medi-Cal population, including but not limited to seniors, persons with mental or physical disabilities, individuals with chronic medical conditions, or individuals who are homeless preferred

  • Experience in Healthcare insurance industry preferred

  • Experience managing Projects or Programs

  • Leadership or people-management experience preferred.


We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

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