Operations Manager

Full time | Full day

Operations Manager

Posted 20 October by Motivate

  • San Jose
Are you passionate about building and leading successful teams? Are you service and outcomes oriented, with a focus to make cities better through active and affordable first-and-last-mile solutions? If your answer is yes, we have the career opportunity for you!
Motivate is looking for an Operations Manager to oversee a large team in the San Jose area. This position offers an exciting opportunity to play a crucial role in bike sharing operations and expansion in the Bay Area.
Job Responsibilities
  • Follow safe work practices and help to champion a safe working environment
  • Supervise daily operations to maximize customer experience; ensure all operations are carried out per Motivate standards
  • Manage a team of drivers performing bike rebalancing, bike recovery and battery swapping activities, while ensuring productivity and compliance goals are met
  • Manage a team of field bike mechanics, ensuring that bike inspection and repair goals are met and that field repairs are maximized
  • Manage an inventory system for bicycle parts; work directly with supply chain managers to ensure parts are ordered in a timely manner for bike fleet production
  • Managing KPI’s in field and warehouse operations
  • Maintain and enhance quality control procedures for all aspects of the bike shop operation
  • Coordinate large-scale training evolutions to develop and reinforce standardization of repairs
  • Oversee scheduling of employees, including master planning on a biweekly basis, as well as daily updates due to callouts for employee illnesses, vacations, etc.
  • Support ongoing recruitment, hiring and onboarding of hourly, non-exempt team members
  • Provide team members with regular feedback and coaching; conduct periodic staff evaluations and provide formal feedback, issue corrective actions and performance plans as needed
  • Assist in creating and implementing processes to further increase efficiency in obtaining established goals and team management strategies
  • Identify and improve the team’s performance and inspection metrics
  • Complete special projects related to system expansion, retrofits, reworks, and special events
  • Analyze data and create reports as needed and requested
  • Assist in system recovery after adverse weather events or other system shutdowns
About You
  • You have an undergraduate degree with 5+ years of experience successfully managing a people-centric operation; manufacturing, warehousing, or construction preferred
  • You are an experienced manager who leads by example and understands how to best motivate and encourage your team, while completing all supervisory/managerial activities
  • You are a self-starter, with the ability to multi-task, follow-through, think critically, and apply analytical problem solving with a high degree of judgment
  • You have strong written and verbal communication skills with a wide range of audiences
  • You are proficient in MS Office (Excel, PowerPoint), Google Apps, Slack, NetSuite and other data, planning & communications software
  • You have previous experience supervising field teams and heavy machinery and loading/unloading equipment
  • You have experience with on-street, public right of way construction
  • You are willing to work in varying weather conditions year-round
  • You have a valid Driver’s License and acceptable Motor Vehicle Record
  • You know the Bay Area geography and street layout like the back of your hand
  • You can work hours that exceed 8 hours per day and/or 40 hours per week, including weekends and off hours
  • You can lift 50 pounds, stoop, bend, and stand for extended periods of time
Bonus Points
  • Love of bikeshare / biking
  • Previous logistics experience
Work Perks
  • Comprehensive medical, dental, and vision plans
  • Paid time off and sick time
  • Paid parental leave
  • 401K Retirement Plan
  • Free annual bike share membership
  • Employee volunteering opportunities
  • Opportunities for growth
About Motivate
Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago, and Washington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier, and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.
We are offering an opportunity to work with the most passionate, creative, and proven team in this emerging, dynamic industry that is transforming cities around the globe.
Interested? Apply now!
The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the job. All employees may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Motivate's mission.
Motivate is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy. If you require assistance or a reasonable accommodation during any aspect of the application process, please contact the Human Resources Department or the hiring manager. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
根据《旧金山公平机会条例》,我们将考虑 具有逮捕和定罪记录的具有就业资格的申请人
De conformidad con la Ordenanza de oportunidad justa de San Francisco, consideraremos solicitantes calificados para empleo con antecedentes de arresto y condena

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