Order Fulfillment Administrator (Temporary)

Zoll Circulation Inc.
Full time | Full day

Order Fulfillment Administrator (Temporary)

Posted 15 June by Zoll Circulation Inc.

  • San Jose
Overview: General Summary:
This is a temporary position.
Provide customer and field sales and service support by handling order processing and fulfillment Responsibilities:

Essential Functions:

  • Provide world-class level customer service experience to both internal and external customers
  • Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle.
  • Process internal in-service and service order requests, including service depot, evaluation and demo orders.
  • Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements.
  • Prepare documentation required to ship orders both domestically and internationally.
  • Send out delivery notifications to internal and external customers, as required.
  • Coordinate shipments with freight forwarders.
  • Act as a point of contact and engage necessary resources needed to answer or resolve order related inquiries and issues.
  • Update order management processes documentation.
  • Research and update customer records and installed base as necessary.

Skill Requirements:

  • Ability to utilize/develop tools including database, spreadsheet(s), email or any other means available to effectively perform the required task(s).
  • Ability to professionally interact with internal and external customers, understand, handle and escalate customer problems in a timely manner.
  • Excellent follow through skills, interpersonal skills, hard working, a self-starter and problem solver. Must have excellent attention to detail and accuracy.
  • Positive attitude, responsible, dependable, reliable and dedicated.
  • Ability to calmly interact with angry customers. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
  • Strong data entry, written and verbal skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Must be able to work independently and in a team environment.

Education/Training/Experience Requirements:

  • 3+ years of sales order administration, sales support or order fulfillment experience
  • 1+ years of experience of export experience preferred.
  • Working knowledge of U.S. export regulations and international regulatory requirements.
  • Intermediate to expert level of Microsoft Excel expertise



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